Frequently Asked Questions
Everything you need to know about shopping with LVLY
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Delivery times may vary based on your location and the shipping method selected at checkout.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all tags attached. Please note that certain items like personal care products and final sale goods are non-returnable.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our international shipping options in the near future.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.